FAQ'S - Frequently Asked Questions
Q: What are your business hours?
Our regular business hours are:
May 1 - September 30: Monday - Thursday 10:00 a.m. - 4:00 p.m.
October 1 - April 30: Monday - Friday 10:00 a.m. - 4:00 p.m.
The Gifted Basket is closed on weekends and all major holidays.
Q: How do I place a phone order?
Call us at (907)522-3553; we will gladly help you with your gift selections and order details.
Q: When will my website order ship?
Ordering on our website is a breeze – just toss your favorites into the cart, head to checkout, and ta-da! You'll get an email confirming your order. Once our team works their magic and your goodies are ready to roll, you'll receive an email stating it has either been delivered or shipped.
Q: Can I add a personalized message to my gift?
Absolutely! It's as simple as can be. When you have made your selection of your perfect gift, you'll see a box that says, “ADD GIFT MESSAGE.” Click in there, add your heartfelt message for your lucky recipient, and voila! Adding your personal touch to your gift makes it more special.
Q: How is the wrapping done for my gift basket?
Our gift baskets are carefully wrapped with high-quality clear cellophane, ensuring security for both shipping and local hand delivery. Additionally, our gifts are beautifully adorned and tied with charming ribbon.
Q: Can you create custom gifts?
Absolutely! We're all about crafting something special just for you. Call us at (907)522-3553, and let's discuss your ideas.
Q: Is it possible for me to pick up my gift order from your store?
The Gifted Basket is an online gifting company based in a dedicated facility rather than a retail storefront. To ensure the utmost convenience for our customers, we offer local hand delivery and nationwide shipping of gifts directly to the recipient's home, office, or hotel.
Q: Can I add or substitute products in my order?
Absolutely! You can add products or substitute items, provided we have the item available and it's of equal value. Additionally, you have the option to include an extra product in your gift for an additional cost. We take pride in ensuring that we meet your expectations in terms of presentation and quality for the gifts you've chosen to send to your recipient!
Q: Do you offer local hand delivery?
Absolutely! We provide local hand-delivery services, ensuring your gift reaches its destination with a personal touch.
Q: Is same-day delivery an option?
Same-day deliveries may or may not be available; please call (907)522-3553 for more information.
Q: Do you ship/deliver to Hotels?
While we don't ship individual gifts to hotels, we offer hand delivery services to local hotels within our designated delivery area. For corporate large function/event gifts to be shipped, please email giftedbasket@gmail.com
Q: Which carrier is utilized for the shipment of my gift order?
By default, we use USPS Priority Mail. If you require expedited services, kindly get in touch with us through phone at (907)522-3553
Q: Do you provide gifting services for industry/business professionals?
Absolutely! Be sure to consider us when sending your clients thank you and appreciation gifts or planning an event. Our offerings include gifts specifically tailored to meet your business's unique needs.
Q: Can you manage large volumes of corporate orders?
Absolutely! Contact our corporate gift services department via email or phone, and we'll gladly assist you with your project. Please note that the lead time for large-volume orders is 7 to 10 business days.
NOTE: During the peak holiday season, we establish a deadline for order submissions to accommodate the heightened demand. To ensure timely processing, we strongly recommend submitting your order request as early as possible. This proactive approach helps us meet your needs efficiently and ensures a smooth experience during the busy holiday period.
Q: Can I send gifts to recipients in multiple locations?
Absolutely! If you're placing a large order of 25 gifts or more with multiple shipping locations, please contact us directly via email or phone at (305) 949-2989 so we can assist you with the process.
Q: Can you deliver to hospitals?
Yes, deliveries are made to the nurse’s station of the recipient’s floor. It is important to note that we cannot be held responsible for any loss, theft, or non-delivery of the gift basket by hotel staff after it has been delivered.
Q: What are the additional costs if I need expedited shipping?
If you're in a hurry, we totally get it. Just reach us at (907)522-3553, and we'll fill you in on all the details and pricing for that speedy delivery you're after. We're here to make sure your gifts arrive right on time!
We reserve the rights to change, update this policy at any time.