Store Policies

DELIVERY POLICY

We must make contact with the recipient before hand delivery.  Location verification of the recipient, and confirmation the office is open to the public ensures accurate and timely deliveries.

Hours of Operation:
May 1 - September 30
Monday - Thursday 10:00 a.m. - 4:00 p.m.
 
October 1 - April 30
Monday - Friday 10:00 a.m. - 4:00 p.m.

The Gifted Basket is closed on weekends and all major holidays.

Substitution

We reserve the right to substitute unavailable products with products of equal or greater value.

Orders:

  • A contact number for the recipient is REQUIRED for all hand deliveries.
  • To place an order by phone: Call 907-522-3553. We will be happy to assist you.
  • To place an order by email: Send requests to giftedbasket@gmail.com. An associate will contact you with any question.
  • To place an order via our website: Follow the current process for placing your order 24/7. Your gift will be sent within 1-2 days after ordering.
  • Order Notice: Single orders require a 1-2 day notice. Please allow 2-3 weeks for multiple orders. Rush order gifts (shipments within 24-hours) are available for an additional $10.00.

Custom Orders

  • Custom orders are welcomed, please call us to discuss your ideas or fill out the Custom Design Request.
  • Full payment for custom orders are due upon final approval of the design.
  • Cancellation of custom orders will result in a forfeiture of 50% of the product order cost, plus any expenses for shipping/delivery. No refunds will be given for perishable items.

Shipping

  • Local Delivery: Residential delivery fees vary according to location. To protect your gift, we will need the recipient's phone number (we will not leave the gift outside without the recipient's knowledge). Delivering multiple gifts to one location does not incur a rate for each gift.
  • Shipping Costs: We ship nationwide from Monday to Thursday. We normally ship USPS unless otherwise requested. Shipping costs are based on size, weight, and destination of the gift. You will be informed of the shipping cost during the gift checkout process
  • It is imperative that you provide us with the correct shipping address(es) when placing your order(s). If we must reroute your shipping due to an address change or correction, there will be an added fee of $16 per each address change or correction.
  • Special handling fees may apply to oversized items or delivery in a rural area. Local weekday delivery fees typically range from $10.00 - $15.00

Returns

No returns, refunds or exchanges, once your gift has left our shop. 

Hospitals

The Gifted Basket does not ship to hospitals. Baskets are typically NOT accepted by an Intensive Care Unit.

State of Alaska Law

Gift baskets companies are prohibited from the reselling alcoholic beverages. If you would like to include a bottle of wine, beer, etc in your basket you will need to purchase the alcohol.  We are happy to design the basket and return it you for delivery.

Sustainability

The Gifted Basket recognizes that businesses can have a negative impact on the environment. We are committed to finding ways in which we can reduce the impact of our work both in the office and when work takes us away from the office.

It is our policy to:

  • Recycle as much waste material as possible, using recycled materials for shipping.
  • Avoid the use of paper wherever possible. We send invoices and quotes via email.
  • Keep energy usage low. We power down all equipment that is not in use, use highly efficient lighting.
  • Reuse waste paper.

Disclaimers

The Gifted Basket does not ship chocolate products to the continental US between April and September. We reserve the right to substitute similar products of equal or greater value if necessary. A $15 fee will be charged for any package returned to us as undeliverable due to incorrect address.